HOW TO WIN IN THE NEW ERA OF INNOVATION
Now we’re entering a new era of innovation that is likely to be far more impactful than the industrial revolution.
The impacts of the significant technological forces that will shape the 21st century are not yet clear, but their capacity for disruption will be so great that your company has only roughly a 50% chance of surviving the next decade if you will not adapt to the VUCA world.
The ability to solve problems is a basic life skill and is essential to our day-to-day lives, at home, at school, and at work. We solve problems every day without really thinking about how we solve them.
A fundamental part of every manager's role is finding ways to solve them. So, being a confident problem solver is really important to your success. Much of that confidence comes from having a good process to use when approaching a problem. With one, you can solve problems quickly and effectively. Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
It’s no longer enough to have a “good quality product”, you need to have the right product. Design Sprints are the fastest way to find out if a product is worth developing, if a feature is worth the effort, or if your value proposition is really valid. Don’t invest months of time, invest a week.
A design sprint is a time-constrained, five-phase process that uses design thinking with the aim of reducing the risk when bringing a new product, service or a feature to the market. It has been developed through independent work by many designers, including those within GV (formerly, Google Ventures),
CUSTOMER SUCCESS MANAGEMENT
We define Customer Success Management as the process of moving customers toward their ever-evolving Desired Outcome.
Customer Success is when your customers achieve their Desired Outcome through their interactions with your Company.
To actually ensure your customers achieve their Desired Outcome – or what they need to achieve, the way they need to achieve it – and not just hope it happens, you need to actively work your customers toward that goal.
What You Need
QUALITY 1 ON 1
Committed to Quality
PEOPLE ORIENTED WORKPLACE
Committed to Quality